Ordering下单流程
WhatsApp us at +60 16-263 0279 with the product, size, quantity and — if you have it — your artwork. Most quotes go out the same working day. Every product page on this site has an 'Enquire on WhatsApp' button that pre-fills the message for you.WhatsApp +60 16-263 0279，告知产品、尺寸、数量，如有稿件请一并发送。多数报价当个工作天回覆。本网站每个产品页都有「WhatsApp 询价」按钮，讯息已为您预填。
Print cost moves with material, size, finishing and quantity — a fixed number here would be wrong by the time you read it. Telling us the actual job gets you an accurate quote instead of a misleading 'from' price.印刷成本取决于材质、尺寸、后加工与数量——固定标价在您阅读时往往已不准确。告知实际需求，您得到的是准确报价，而不是误导性的「起价」。
No fixed minimum. Small runs are printed digitally; big runs move to offset or large-format for better unit pricing. Some outsourced-finish items (e.g. fabric wristbands) have practical minimums — we tell you upfront.没有固定起订量。小批量走数码，大批量转平版或大幅面，单价更优。个别特殊加工产品（如织带手环）有实际起订量，我们会事先说明。
Approve the quotation and the artwork proof, then pay the deposit stated on the quote. Production starts after both are in.确认报价与稿件校样，并支付报价单上注明的订金。两者齐备后即安排生产。
Artwork & design稿件与设计
AI, PDF, EPS or high-resolution JPEG/PNG/TIFF (300dpi at print size). Outline your fonts, use CMYK colour, and include 2–3mm bleed. Not sure? Send what you have and we will check it for free.AI、PDF、EPS 或高分辨率 JPEG/PNG/TIFF（印刷尺寸 300dpi）。字体请转外框，色彩用 CMYK，含 2–3mm 出血。不确定？把现有文件发来，我们免费检查。
Yes. Our in-house design team handles everything from a simple layout touch-up to full artwork from scratch. Design is quoted separately and you approve a proof before anything is printed.可以。我们的设计团队可处理从简单排版调整到全新稿件的一切。设计费另计，印刷前您会先确认校样。
Always. We send a digital proof for your written approval before production. For colour-critical jobs, ask about a physical proof or printed sample.一定会。生产前我们发送电子校样供您书面确认。对颜色要求高的订单，可要求实体打样。
Yes — artwork stays on file, so a reorder is one WhatsApp message. Tell us the change (if any) and we reprint without re-setup.会——稿件长期存档，补印只需一条 WhatsApp。如有改动告知即可，无需重新设定。
Production & delivery生产与配送
Typical guide: business cards and flyers 3–5 working days; stickers 3–7 days depending on material; banners and buntings 1–3 days; signage and lightboxes 1–3 weeks including fabrication and installation. Rush service is available for many items — tell us your deadline first.一般参考：名片传单 3–5 个工作天；贴纸视材质 3–7 天；横幅直幅 1–3 天；招牌灯箱含制作安装 1–3 周。多数产品可加急——请先告知截止日期。
Yes — courier nationwide across Malaysia, and delivery/installation crews within Klang Valley for banners, signage and large items. Self-collection can also be arranged.有——全马快递配送；横幅、招牌与大型物品在巴生谷范围可安排送货及安装。也可自取。
Yes, we have our own installation crew for signage, lightboxes, hoarding, banners and large stickers — including site measurement before fabrication.有自家安装团队，负责招牌、灯箱、围挡、横幅与大型贴纸——制作前含现场丈量。
Usually, if we know early. Send the event date with your enquiry and we plan production backwards from it — we will tell you honestly if it cannot be done.通常可以，前提是尽早告知。询价时附上活动日期，我们会倒排生产——若真来不及，我们会如实说明。
Payment & after-sales付款与售后
Bank transfer to our Public Bank account (details on the quotation/invoice). Deposit confirms the order; balance is due before delivery or on the terms stated in your quote.银行转账至我们的 Public Bank 账户（详见报价单/发票）。订金确认订单，余款于交货前或按报价单条款支付。
Tell us within 48 hours with photos. If the defect is on us — wrong material, print defect, damage before handover — we reprint at no cost. See our Refund & Reprint Policy for the full terms.请在 48 小时内附照片告知。若属我方问题——用错材质、印刷瑕疵、交付前损坏——我们免费重印。详见《退款与重印政策》。
Yes, every job gets a proper quotation and invoice under NextGen Marketing Solutions (003624569-H).有，每张订单均出具 NextGen Marketing Solutions (003624569-H) 的正式报价单与发票。
Question not here?问题不在列表中？
Ask us directly — a human replies, usually within the hour during business time.直接问我们——真人回覆，工作时间内通常一小时内回应。
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