Ordering下单流程
WhatsApp us at +60 16-263 0279 with the product, size, quantity and — if you have it — your artwork. Most quotes go out the same working day. Every product page on this site has an 'Enquire on WhatsApp' button that pre-fills the message for you.WhatsApp +60 16-263 0279，告知产品、尺寸、数量，如有稿件请一并发送。多数报价当个工作天回覆。本网站每个产品页都有「WhatsApp 询价」按钮，讯息已为您预填。
Print cost moves with material, size, finishing and quantity — a fixed number here would be wrong by the time you read it. Telling us the actual job gets you an accurate quote instead of a misleading 'from' price.印刷成本取决于材质、尺寸、后加工与数量——固定标价在您阅读时往往已不准确。告知实际需求，您得到的是准确报价，而不是误导性的「起价」。
No fixed minimum. Small runs are printed digitally; big runs move to offset or large-format for better unit pricing. Some outsourced-finish items (e.g. fabric wristbands) have practical minimums — we tell you upfront.没有固定起订量。小批量走数码，大批量转平版或大幅面，单价更优。个别特殊加工产品（如织带手环）有实际起订量，我们会事先说明。
Approve the quotation and the artwork proof, then pay the deposit stated on the quote. Production starts after both are in.确认报价与稿件校样，并支付报价单上注明的订金。两者齐备后即安排生产。
Artwork & design稿件与设计
AI, PDF, EPS or high-resolution JPEG/PNG/TIFF (300dpi at print size). Outline your fonts, use CMYK colour, and include 2–3mm bleed. Not sure? Send what you have and we will check it for free.AI、PDF、EPS 或高分辨率 JPEG/PNG/TIFF（印刷尺寸 300dpi）。字体请转外框，色彩用 CMYK，含 2–3mm 出血。不确定？把现有文件发来，我们免费检查。
Yes. Our in-house design team handles everything from a simple layout touch-up to full artwork from scratch. Design is quoted separately and you approve a proof before anything is printed.可以。我们的设计团队可处理从简单排版调整到全新稿件的一切。设计费另计，印刷前您会先确认校样。
Always. We send a digital proof for your written approval before production. For colour-critical jobs, ask about a physical proof or printed sample.一定会。生产前我们发送电子校样供您书面确认。对颜色要求高的订单，可要求实体打样。
Yes — artwork stays on file, so a reorder is one WhatsApp message. Tell us the change (if any) and we reprint without re-setup.会——稿件长期存档，补印只需一条 WhatsApp。如有改动告知即可，无需重新设定。
Production & delivery生产与配送
Typical guide: business cards and flyers 3–5 working days; stickers 3–7 days depending on material; banners and buntings 1–3 days; signage and lightboxes 1–3 weeks including fabrication and installation. Rush service is available for many items — tell us your deadline first.一般参考：名片传单 3–5 个工作天；贴纸视材质 3–7 天；横幅直幅 1–3 天；招牌灯箱含制作安装 1–3 周。多数产品可加急——请先告知截止日期。
Yes — courier nationwide across Malaysia, and delivery/installation crews within Klang Valley for banners, signage and large items. Self-collection can also be arranged.有——全马快递配送；横幅、招牌与大型物品在巴生谷范围可安排送货及安装。也可自取。
Yes, we have our own installation crew for signage, lightboxes, hoarding, banners and large stickers — including site measurement before fabrication.有自家安装团队，负责招牌、灯箱、围挡、横幅与大型贴纸——制作前含现场丈量。
Usually, if we know early. Send the event date with your enquiry and we plan production backwards from it — we will tell you honestly if it cannot be done.通常可以，前提是尽早告知。询价时附上活动日期，我们会倒排生产——若真来不及，我们会如实说明。
Payment & after-sales付款与售后
Bank transfer to our Public Bank account (details on the quotation/invoice). Deposit confirms the order; balance is due before delivery or on the terms stated in your quote.银行转账至我们的 Public Bank 账户（详见报价单/发票）。订金确认订单，余款于交货前或按报价单条款支付。
Tell us within 48 hours with photos. If the defect is on us — wrong material, print defect, damage before handover — we reprint at no cost. See our Refund & Reprint Policy for the full terms.请在 48 小时内附照片告知。若属我方问题——用错材质、印刷瑕疵、交付前损坏——我们免费重印。详见《退款与重印政策》。
Yes, every job gets a proper quotation and invoice under NextGen Marketing Solutions (003624569-H).有，每张订单均出具 NextGen Marketing Solutions (003624569-H) 的正式报价单与发票。
Marketing services营销服务
A full social commerce stack: social media marketing and content production, livestream selling (500+ sessions from our own studios), paid ads on TikTok, Meta (Facebook & Instagram) and Google, marketplace store management for Shopee, Lazada and TikTok Shop, and e-commerce website builds with payment gateway and SEO.完整的社媒电商体系：社媒营销与内容制作、直播带货（自有摄影棚已执行 500+ 场）、TikTok、Meta（Facebook 与 Instagram）及 Google 广告投放、虾皮/Lazada/TikTok Shop 店铺代运营，以及含支付闸道与 SEO 的电商网站建置。
TikTok Ads, Meta Ads (Facebook & Instagram), Google Ads, and in-platform campaigns on Shopee and Lazada. Ad budget is billed to you directly by the platform for full transparency; our management fee is quoted separately.TikTok 广告、Meta 广告（Facebook 与 Instagram）、Google 广告，以及虾皮与 Lazada 站内活动。广告预算由平台直接向您收取，完全透明；代运营服务费另行报价。
Yes — livestream commerce is one of our core divisions. We have conducted over 500 livestream sessions from 20+ facilities and studios, with hosts and operators staffed by us, reaching six-figure GMV in a single session.做——直播带货是我们的核心部门之一。已在 20+ 个基地与摄影棚执行超过 500 场直播，主播与运营人员由我们配置，单场 GMV 曾达六位数。
Yes. We build the website, wire up the payment gateway, set up business email and domain, open your marketplace stores (Shopee, Lazada, TikTok Shop) and then drive traffic with ads, SEO and content — one vendor from domain to first order.可以。我们建置网站、接入支付闸道、设置企业邮箱与域名、开设电商平台店铺（虾皮、Lazada、TikTok Shop），再通过广告、SEO 与内容引流——从域名到第一张订单，一个供应商全程负责。
Most engagements are a monthly retainer scoped to the channels and content volume you need; one-off campaigns and livestream packages are quoted per project. Ad spend is always paid by you directly to the platform — we never mark it up. The first consultation is free.多数合作按月服务费计，依所需渠道与内容量而定；单次营销活动与直播配套按项目报价。广告费一律由您直接支付给平台——我们绝不加价。首次咨询免费。
Monthly reporting on the numbers that matter — GMV, ROAS, cost per order and enquiry volume — with tracking set up properly (GA4, pixels and conversion APIs) so results are measured, not estimated.每月汇报真正重要的数字——GMV、ROAS、单均成本与询问量——并正确部署追踪（GA4、Pixel 与转化 API），成效是量出来的，不是估出来的。
Question not here?问题不在列表中？
Ask us directly — a human replies, usually within the hour during business time.直接问我们——真人回覆，工作时间内通常一小时内回应。
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